Privacy Policy

GENERAL INFORMATION

WHAT DOES THIS PRIVACY POLICY COVER?
This Privacy Policy governs the processing of personal data collected from individual users via the e-commerce website. The Privacy Policy does not apply to any other websites, applications, or software that integrate with Sval nordic.

WHO IS RESPONSIBLE FOR THE PERSONAL DATA?
Sval nordic is owned and operated by Sval nordic AB, Sweden, organization number:

 

CHANGES
We reserve the right to change this Privacy Policy. This may occur in order to, among other things, comply with applicable laws, regulations, and standards. The amended version of the Privacy Policy will be published on this page. We recommend that you read our Privacy Policy regularly to stay updated. In the event of extensive changes to the Privacy Policy, we may request your consent.

 

WHAT DATA DO WE COLLECT?

• Directly from you: for example, if you provide your personal data when purchasing something from us or contacting us.

• From third parties: we may receive information about you from third parties to whom you have previously provided your personal data, if these third parties have a legal basis for disclosing your personal data to us (for example, for payment purposes).

We use your personal data for limited and legitimate purposes expressly mentioned in this Privacy Policy. Generally, your personal data is used to provide you with access to Sval nordic, maintain and improve it, process your orders, and respond to your inquiries. We do not reuse your personal data. This means that we do not use the data for any purposes other than the purposes for which your personal data was submitted. Below you will find an overview of the types of personal data we collect, the purposes for which we use them, and the legal grounds we rely on when processing them.

When you place an order, we collect:

First name and last name
Address
Email address
Phone number.
Purpose: We use this information to send you transaction receipts, deliver your orders, or contact you if necessary.

Storage period: We will store this data as long as required by applicable law (at least 7 years) or until you delete your user account.

Payments
When you make a payment, our payment methods collect your personal data, such as:

First name and last name
Billing and delivery addresses
Payment details (e.g., credit card details).
Please note that the types of personal data you need to provide depend on the payment method you have chosen. We do not have access to your full payment details; only a portion of your personal data is made available to us by the payment processors. Your payment details are used to process payments and to conduct our bookkeeping.

Inquiries
When you contact us via email, we collect: 

Your name
Your email address
Any other information you decide to provide us in your message

Purpose: We use such data to respond to your inquiries and provide you with the requested information.

Legal basis: The legal grounds we rely on are 'your consent' (for optional personal data). We will store this data until you stop communicating with us.

 

Reviews
When you leave a review of the products you purchased, we collect:

Your name
Any information you decide to provide in your review
Purpose: We use this data to display your review on Sval nordic. 

Storage period: We will store this data until you ask us to delete your review.

 

Do we collect sensitive data?
We do not collect any special sensitive data from you, unless you choose to provide such data to us at your own discretion. Sensitive data refers to your health, religious and political beliefs, origin, or sexual orientation.

What happens if you refuse to disclose your personal data?
If you decide not to provide us with your personal data when we request it, we may not be able to perform certain requested processes, such as processing your order, and you may not be able to use all our features, receive the requested information, or receive our response. Please notify us immediately if you believe that any personal data we collect is excessive or unnecessary for the intended purpose.

Do we keep your feedback?
If you contact us, we may record any questions, responses, complaints, recommendations, or compliments from you. Where possible, we will de-identify your personal data (i.e., we remove any personal data that is not necessary).

 

When do you receive our commercial communications?
We only send out our commercial communications if you sign up for our newsletter. You subscribe to a newsletter by providing us with your email address, or you purchase something from us and we want to inform you about our similar products. In such cases, you will receive information about our new products and offers. 

HOW LONG DO WE STORE YOUR DATA?
We only store your personal data as long as such data is required for the purposes described in this Privacy Policy, or until you ask us to update or delete your personal data. After your personal data is no longer necessary for its purpose and we have no other legal basis for storing it, we will immediately and securely delete your personal data from our systems. We do not store any personal data longer than necessary.

When are we legally required to store your personal data?
When we are legally required to store your personal data for a certain period (e.g., for bookkeeping and business records), we will store your personal data for the period prescribed by applicable law (in most cases for 7 years) and securely delete the personal data as soon as the required storage period expires.

HOW DO WE SHARE YOUR PERSONAL DATA?
We keep your personal data confidential. However, if it is necessary for the intended purpose of your personal data, we will disclose your personal data to companies that provide services on our behalf or support us in our operations. Your personal data may be shared with companies that provide technical support services to us, such as payment processing, shipping, and email distribution services. We do not sell your personal data to third parties and have no intention of doing so in the future.

What happens if we receive a legal request?
If requested by a public authority, we will disclose information about users of Sval nordic to the extent necessary to achieve a goal of public interest, such as national security or law enforcement.

 

What happens if a security breach occurs?
Although we do our best to protect your personal data, we cannot be held responsible for any unlawful destruction, loss, use, copying, modification, disclosure, and falsification of your personal data caused by circumstances beyond our reasonable control. If a serious breach occurs, we will take reasonable measures to limit the breach, in accordance with applicable law. 

 

How do you exercise your rights?
If you wish to exercise any of your legitimate rights, please contact us by using our contact details found at the end of the Privacy Policy and explain your request in detail. To verify the legitimacy of your request, we may ask you to provide us with identifying information so that we can identify you in our system. We will respond to your request within a reasonable timeframe.

File a complaint?
If you wish to file a complaint about how we handle your personal data, we ask you to contact us first to explain your issue. After you contact us, we will investigate your complaint and provide you with our response as soon as possible. You always have the right to file a complaint with a supervisory authority. You can do so in the specific EU/EEA member state where you reside, where you work, or where an alleged infringement of applicable data protection legislation has occurred. In Sweden, the Swedish Authority for Privacy Protection (IMY) is the supervisory authority.

CONTACT
If you have any questions about this Privacy Policy or your rights, please contact us here: support@svalnordic.se