General
These terms and conditions apply to the sale of goods and services to consumers on svalnordic.se
By placing an order with us or accepting delivery of one of our products, you accept these terms and conditions. Purchases on the website can be made by private individuals over the age of 18 residing in Sweden.
Ordering, price and payment
All prices on the website are stated in SEK and include VAT. A shipping fee may apply, but will be displayed before the order is completed. An order is made easily and securely on our website and becomes binding when the final step at checkout (payment) has been completed. Shortly after your order has been placed, you will receive an order confirmation via email, which serves as a receipt for your purchase. Once the order has been placed, we unfortunately have no possibility to cancel the order or make changes to it.
Delivery
Orders placed on the website can currently only be delivered to addresses in Sweden. Delivery is carried out by Schenker. A delivery cost may apply, which is presented before the order is completed at checkout. When the order is shipped from our warehouse, you will receive an email with tracking information. Our normal delivery time is 3-5 business days. We will deliver the order without undue delay and no later than 30 days after the order is placed, unless a delivery time of more than 30 days has been expressly agreed. If a delivery delay occurs that is of significant importance to you as a customer, you have the right to cancel the agreement at no cost. If a delay occurs that is beyond our control, we cannot be held responsible for it, nor become liable for damages or compensation, unless specifically agreed between the parties or as a provision of mandatory law.
We are responsible for your order until you have physically received it. If you can see visible transport damage to the packaging or product at the time of delivery, or if the delivery does not correspond to the information in your order confirmation, you are asked to notify us by email as soon as possible. We will then investigate the situation further, and in the case of an incorrect delivery, we will ensure that the correct product is sent or that the amount is refunded, depending on what is agreed and possible. Any return shipping and/or delivery costs for a new item will not be paid by the customer in this case.
If a delivery is not picked up, it will be returned to us automatically. For an automatic return, we charge a fee of 100 SEK. This fee will be deducted from the refunded amount.
Right of withdrawal and return
We offer a 14-day right of withdrawal for purchases made on the website. The withdrawal period begins on the day you receive your order. If you regret your purchase, you can either return the order within the withdrawal period or notify us in writing that you wish to exercise your right of withdrawal.
If you wish to regret your purchase within the withdrawal period, please fill in the form on the website under the heading "Return purchase". We will then send a QR code to your email address, which you use to return the item. Please note that a return shipping cost of 60 SEK will apply, which is deducted from the amount you receive back.
Upon return, the customer is responsible for the item until we receive it. To receive a full refund of the amount paid for the product(s) you are returning, they must be returned in unopened, sealed packaging for hygiene products. Products that are not sealed or cannot be opened for hygiene reasons may be examined to the same extent as is considered normal in a physical store. If you return a product that cannot be opened for hygiene reasons with a broken seal, a depreciation deduction may be applied. The depreciation deduction may amount to up to 100% of the product value.
The refund is made via the same payment method used to pay for the purchase. The refund will be processed within 14 days from the date we received your notification that you wish to exercise your right of withdrawal, provided that we have received the return or proof that the return has been sent.
Please note that we cannot perform any exchanges. If you wish for a different product, you are asked to send the ordered product back and place a new order for the desired product.
Right of complaint
When you shop at svalnordic.se, you have a 1-year right of complaint. If you wish to file a complaint about an item, we ask you to contact our support and provide the order number and the reason for the complaint. In the event of an approved complaint, you can either have the item replaced, receive a refund, or a price reduction, depending on the situation. For a complaint to be approved, it must be justified, and the fault must not have arisen as a result of improper use or other harmful handling. You must file a complaint within a "reasonable time" after discovering the fault in the item. If you file a complaint within two months of discovering the fault, the complaint is always considered to have been made within a reasonable time.
In the event of an approved complaint, you may need to return the complained item. In such cases, we will send you a return label that you can use to send the return. When using the return label, we cover the return cost. In connection with this, we will also send you a return form that we ask you to print, fill out, and include in the return package.
Changes to terms
We may change the terms and conditions without prior notice. Any changes apply to all orders placed after the change to our terms and conditions.
Dispute resolution
Swedish law applies to these terms and your use of the website. If a dispute arising in connection with these terms cannot be resolved between you and our customer service, you have the right to turn to the National Board for Consumer Disputes (ARN). ARN can be reached via www.arn.se, at the address Box 174, 101 23 Stockholm, or by phone at 08-508 860 00.